Technology Guide 2024 | Page 4

Data Driven
WHAT TYPE OF POS SYSTEM DO YOU HAVE ?

POS Preferences Vary By Channel

by MELISSA DOWLING

As part of our ongoing tracking of the industry , the Beverage Information Group surveys our readers quarterly , collecting trends / sentiment data from distributors , on-premise and off-premise operators . For our most recent study , conducted in May 2024 , we polled readers about their on-premise and in-store technology use and plans .

When it comes to point-of-sale ( POS ) systems , Liquor POS is the preferred options for retailers , while more of the bar / restaurant respondents use Toast . Just over 60 % of the stores use a hardware local POS vs . cloud-hosted , compared with 50 % of restaurants .
The plurality of both on- and off-premise businesses have been using their current POS systems from one to five years . Most respondents — 84 % of retailers and 94 % of on-premise operators — say that their POS system is not integrated with their social platforms .
What features do operators consider important in a POS system ? For stores , inventory control was the most desirable feature , cited by 56 %, followed by a customer-facing screen , customer sales retention , customer sales retention , alternative payment methods and mobile app availability . Bars and restaurants were most interested in systems with alternative payment methods ( 60 %), then mobile app availability and inventory control ( tied ), a customer-facing screen and customer sales retention ( also tied ).
Here are some highlights from the technology survey . For more information about our surveys and for pricing information to add questions to upcoming surveys , contact Debbie Rittenberg at drittenberg @ epgacceleration . com .
Cloud Hosted 50 %
ON-PREMISE
WHAT FEATURES DO YOU CONSIDER IMPORTANT FOR YOUR POS SYSTEM ?
70 % 60 % 50 % 40 % 30 % 20 % 10 % 0 %
90 % 80 % 70 % 60 % 50 % 40 % 30 % 20 % 10 % 0 .%
60 %
Alternative Payment Methods
81.5 %
Inventory Control
Hardware / Local system
50 %
ON-PREMISE
40 % 40 %
Mobile App Availability
63 %
Customer Facing Screen
Inventory Control
OFF-PREMISE
59.3 %
Customer Sales Retention
Cloud Hosted 39.3 %
OFF-PREMISE
Hardware / Local system 60.7 %
30 % 30 %
Customer
Customer Sales
Facing Screen
Retention
55.6 %
Alternative Payment Methods
29.6 %
Mobile App Availability
4 Tech Guide 2024