Powersports Business Decemeber 2024 | Page 20

20 • December 2024 • Powersports Business www . PowersportsBusiness . com

ACCELERATE

At 25 , dealer buys Harley stores in Alaska

BY MADELYN PEGG ASSOCIATE EDITOR
Barry Matteson became a dealer as a side hustle , naming his Alaskan business Barry ’ s Custom Cycle . A meeting with a Harley- Davidson rep in the early ’ 70s inspired him to purchase a commercial building and take on the franchise . In 1975 , he relocated his business and became a Harley-Davidson dealer .
“ Back then , we were still living in a trailer house and not making that much money ,” says Dia Matteson , his daughter . “ Eventually , we moved upstairs in the dealership . We had a bed and breakfast there called Hog Heaven , and I remember making beds and doing laundry with my mom . We converted two of the rooms into an apartment where we lived and had guests in the other room .”
Under her father ’ s ownership , the business started providing stronger financial support for the Matteson family . “ My dad was always advancing ,” Matteson says . “ He wasn ’ t afraid of technology , he was humble , he would go to 20 groups and he started to learn how to make the business profitable . Then we were able to buy a house .”
She was in elementary school at that time . “ I just loved motorcycles . My dad and I would go on motorcycle trips . He would take me as passenger and we ’ d go down to Arizona , ride around Arizona , and go to New Mexico to visit my grandparents .”
At 14 years old , she started working at the dealership . “ I loved the people and I loved the customers . I had a ton of fun . I worked at the dealership all through high school and my senior year I was pretty much working full time because I was only taking a couple classes .”
Wanting to explore a different part of the world , she attended college in South Carolina , returning home each summer to work at the dealership . She wanted to take over her father ’ s three dealerships , so he
Dia Matteson named one of her Arizona dealerships Legends Harley-Davidson to honor her father , Barry Matteson . Photos courtesy of House of Harley-Davidson
helped her learn every aspect of the business . She worked in different positions , from the parts department to service advisor to administration roles in accounting .
“ I enjoyed my work ,” she says . “ I really liked being at the service counter .” She took on her first management position as service manager when she was 22 years old .
At just 25 , she secured a loan and purchased her father ’ s three Harley-Davidson stores . “ I finished my master ’ s degree and bought the dealerships all within a couple of months of each other ,” she says .
Today , she owns House of Harley-Davidson , Denali Harley-Davidson and Kenai Peninsula Harley-Davidson in Anchorage ,
Wasilla , and Soldotna , Alaska .
FROM ALASKA TO ARIZONA Eventually , Matteson hired a general manager at the Anchorage store to take over her day-to-day role . “ I hired Trevor , who is still my general manager ,” she says . “ That freed me up to buy four more locations in

Max Materne joins PSB Accelerate Conference speaker lineup

Max Materne will join the speaker lineup for the Powersports Business Accelerate Conference in January . Materne , CEO and co-founder of OCD Solutions , will present an engaging session on maximizing profitability through Customer Lifecycle Management .
Materne is a seasoned powersports consultant and former award-winning dealership owner with over 20 years in the industry . Throughout his career , Materne wished he could find a solution focused on understanding and enhancing the lifecycle value of the most crucial figure in the industry — the rider . Frustrated by the absence of such a tool , he set out to build it himself .
His presentation at Accelerate will dive into insights from the tools he created , designed to help dealerships drive deeper customer loyalty , optimize rider engagement and transform customer experience into measurable , long-term success .
Materne says dealerships lose valuable customers early in their journey . He will show how this affects long-term profitability .
In his session , Materne will outline actionable strategies to shift focus from constantly acquiring new customers to nurturing existing ones , highlighting how improving the customer experience at each lifecycle stage can drive significant growth .
This session will empower dealerships to deepen customer relationships , enhance satisfaction , and achieve sustained profitability by investing in the experience and value of every customer .
The Accelerate Conference is shaping up to be one of the best one yet , and we invite you to join us ! It will be held in downtown Charlotte at the Sheratan Charlotte , January 20−22 .
Dealers and industry professionals cancheck out the 2025 Powersports Business Accelerate Conference agenda and register at powersportsbusinessaccelerate . com / 2025 . Max Materne will join the speaker lineup for the Powersports Business Accelerate Conference in
January 2025 .