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mild business decline through the end of 2024 , and then “ upside activity ” in ’ 25 . “ Production indicators point to a nice year ahead ,” he said .
To connect , listen Charles Duhigg , author of The Power of Habit , a Wall Street Journal best-selling business book , spoke about communication , referencing his new book Supercommunicators . Duhigg said that much of our trouble to communicate , at work or at home , comes from not acknowledging the type of conversation we ’ re having – practical , emotional or social . The goal for any two people in conversation is to match communication types , and you do that by listening . As an example , he points to the LATTE method of communication Starbucks devised to fix a customer service nightmare created by poor communication .
Assume nothing As a relative rookie reporter on the presidential beat in 2011 , Robert Costa sat down in an Iowa café with a thenunknown Steve Bannon , who Costa described as looking “ homeless .” Since then , the CBS News election correspondent has gained frontline access to national elections , and he co-authored ( with Bob Woodward ) a book on the Trump presidency called Peril . Through all this , Costa said he ’ s learned to “ assume nothing .” His lesson for journalists and for business leaders is to remember that “ the only constant is change ” and that “ there is always room for new ideas .”
CBS News correspondent and author Robert Costa said his journalistic motto is to “ assume nothing .”
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