Cargas Reports on Tech Trends in Fuel Delivery
Enhanced tank monitoring capabilities Respondents are interested in monitors for oil tanks , longer battery life , and an all-in-one solution combining monitoring and dispatching for automatic tanks .
Better routing software Respondents indicate that the routing capabilities available to the industry could be improved — specifically GPS tracking for delivery trucks and service vans and auto-routing .
Projections Technology is constantly changing , and as it does , so will the tools being used by fuel dealers . Here are some things we believe are starting to or soon will impact the energy industry . Paperless offices and remote workforces . We identified these as future projects last year and believe they have been accelerated by the COVID-19 pandemic . The pandemic has pushed many businesses to adapt to support remote employees and electronic versus paper transactions . Energy e-commerce . E-commerce sites like Amazon set the bar for consumer expectations . And with the 2020 pandemic , many businesses are offering some form of online ordering , from major retailers like Walmart to locally-owned small businesses . Providing e-commerce options for fuel delivery and HVAC service will become a critical component of satisfying customers moving forward .
Tech for CSRs . The industry is transitioning to serve consumers who primarily interact with businesses online or through mobile devices . As it does , it will become increasingly important to equip your customer service team with technology that allows them to interact with customers where they are . This could mean relying more heavily on text , chat , email , or social media rather than phone calls to communicate with customers . Social media . Social media has made the leap from personal to business . Companies can use social platforms to get their products in front of consumers and share content . Customers interact with businesses on social media and share feedback through reviews and comments . As the line between business and personal blurs ,
When did you purchase your current fuel delivery software ?
4.7 %
Less than a year ago
1 – 3 years ago
More than 7 years ago
45.8 %
29.9 %
19.6 %
4 – 7 years ago
26 FEBRUARY 2021 | FUEL OIL NEWS | www . fueloilnews . com