States military veterans in need of employment with propane and fuel oil companies in need of loyal employees . Vets 2 Techs trains , educates , and supports companies that offer secure employment and career advancement opportunities to veterans who have dedicated their lives to protect our freedom and future .

CUSTOMER SERVICE REPRESENTATIVES : TRUE PARTNERS IN SAFETY Paula Laney , Safety Director , OK LP Gas Board Your customer service representatives have many responsibilities , from responding , to billing questions on why a customer ’ s tank cannot be placed in a certain location . They are also on the front lines of safety and their response to odor complaints and out of gas calls can literally make the difference between life and death . This interactive session provides suggestions for training your CSR ’ s on how to handle such calls and actually making them part of your safety team — including a mock deposition on a real case where a good-natured CSR got it wrong , resulting in devastative consequences . We ’ ll also have mock odor complaint calls with audience members to help prepare your CSRs for the real thing .

LOW-COST RESIDENTIAL LOAD GROWTH STRATEGIES Bob Torbin , Director of Codes & Standards , OmegaFlex The propane industry can increase gas load per customer using semi-rigid metallic tubing to create a multi-functional gas distribution network . Gas lines can be routed cost-effectively to every portion of the home , including outdoors , during both construction and remodeling — including pre-piping . Use of elevated pressure reduces initial cost while providing future load growth . A gas load center permits the integration of the gas system with appliances controls / sensors and home automation systems .

LPG COMBINED HEAT AND POWER SYSTEMS : SUPPORTING BUSINESS CONTINUITY IN CRITICAL INFRASTRUCTURES Ramon Gonzalez , Vice President , Empire Gas Company Inc . This session reveals real life examples of LPG CHP Systems that successfully maintained two businesses before , during , and after Hurricanes Irma and Maria in Puerto Rice last September . Hear the speaker discuss the importance of high-effi ciency LPG cogenerating systems in critical infrustructures , as well as , highlight the economic benefi ts — including reduction of emissions , business continuity , and ROI .

STAND OUT FROM THE CROWD WITH GOOGLE MY BUSINESS Mike Blumenthal , Local U ; Bridgett Kidd , Senior Vice President , Industry Relations ; & Paula Wilson , Director of Industry Engagement , PERC Savvy business owners get their company to shine brightest when potential customers are looking for them with online search and map tools . Google My Business is a free listing that increases the chances of your company showing up in Google search results . Attend this session to learn how to optimize your listings and bring in new customers .

HOW WELL DO K-FACTORS PREDICT INDIVIDUAL DELIVERIES ? Danny Silverman , Vice President , Angus Energy Just because something has been around for a while doesn ’ t mean that it ’ s the best thing . This presentation will look into actual K ’ s , actual weather , actual consumption — and will explain why most of you are actually doing very well based upon the technology and methods that you currently employ . We will also look at whether the current methodology is going to serve you well in the future .

ENERGY CONFERENCE

& NYACS Fall Conference

VISIT : ESEANY . org Or Call : 518-280-6645

34 SPRING SHOW GUIDE 2019 | FUEL OIL NEWS | www . fueloilnews . com