TOP 100 DEALER OF THE YEAR commitment to ongoing improvements , our inventory controls and strategy , and our continued customer retention initiatives resulted in outstanding profitability matched only by our deep-rooted customer satisfaction strategies which yielded outstanding CSI scores across all brands .”
TOP 100 DEALER OF THE YEAR commitment to ongoing improvements , our inventory controls and strategy , and our continued customer retention initiatives resulted in outstanding profitability matched only by our deep-rooted customer satisfaction strategies which yielded outstanding CSI scores across all brands .”
RNO credits investment over the years in establishing and enforcing proven policies and procedures , along with strong internal communications and focus on teamwork for allowing the organization to successfully navigate and work through challenges . And at the end of the day , team RNO emerged profitable , with greatly satisfied customers despite challenges outside of the dealership ’ s direct control .
Part of that investment goes directly into building and promoting the strongest team possible at Regal & Nautique of Orlando .
“ Team RNO ’ s management team has truly revolutionized and re-energized our business , shifting it from a sole owner-directed mindset to a more robust , shared dealership objective ,” Husby said . “ Our focus to empower our managers and our staff has paid dividends in the success and continued growth of our organization .”
In further effort to adjust to a new normal in a post-pandemic world , early on in the year , the team at RNO initiated and held one-on-one meetings with all of its manufacturer partners , with the goal to solidify production restrictions and delivery times so that the team could best communicate expectations to its customers .
All in for the team
Much of Regal & Nautique of Orlando ’ s success can be attributed to an entire team effort . While the organization celebrates individual success , the focus is certainly on building a team that can bring and celebrate success collectively . And in that , RNO places training efforts among its most important initiatives each year .
Looking at Regal & Nautique of Orlando ’ s 2023 Top Dealer application , it ’ s easy to see the emphasis the organization places on its team and the training that goes into it . From in-person events to internal training initiatives , when it comes to planning team training , RNO is sure to leave no stone unturned .
“ RNO has a long-term commitment to training and regularly invests in its team , in every department . Over the last year and really over the past five years , we enhanced our ‘ training log ’ processes and procedures so we could accurately and effectively track annual employee training throughout all aspects of our dealership ,” Husby explained . “ We use this log effectively to track and schedule training activities throughout the year .”
In addition to training efforts , Regal & Nautique of Orlando took to bringing in additional team members to improve its team ’ s success in 2022 . From bringing on a new chief marketing officer and a parts specialist to the addition of other support team members in the service and transportation / lot departments , RNO aims to build the best team in the business .
AIRMAR . COM
www . boatingindustry . com january 2024
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