“ It was a simple strategic objective in the warehouse : To be perfect everyday .”
2018 Best Practices Awards
Employees can earn incentive pay for pick accuracy , cases picked per hour , hours worked and more metrics .
ings where he shared productivity goals and incentive stats with his supervisors .
Beyond improving training initiatives , Dunham revamped the incentive programs so that pay for Virginia ’ s ABC ’ s became based on individual effort .
“ It used to be , if you worked in the area , the area would share the incentive ,” Dunham says . “ We had folks inside of an area that were outperforming others .”
With the revamped program , employees can earn up to an additional $ 160 per pay period in the loading platform area .
The incentive pay for the shelf-pick area is based on accuracy , cases picked per hour and hours worked . Two employees in this area have taken home an extra $ 1,300 in pay for one month .
Additionally , Dunham knew he had to reduce breakage of items in the warehouse . The crew moved away from chimney stacking pallets , which led to toppled boxes and breakage .
Each supervisor , on a weekly rotation , began taking turns inspecting different areas of the warehouse to pinpoint problems .
Now when breakage does occur , Virginia ABC ’ s employees place wet boxes in plastic totes , which prevents the escalation of additional damage to surrounding boxes . This brought breakage stats down 41 percent , to numbers that hadn ’ t been seen since 2013 .
With the decreased breakage in the warehouse , Dunham was able to bring this money back to his employees in the form of complimentary lunches every month . At these meetings he also announces an employee of the month , and rewards the individual who has demonstrated outstanding performance with a premium
“ It was a simple strategic objective in the warehouse : To be perfect everyday .”
– MARK DUNHAM , DIRECTOR OF LOGISTICS
parking spot and a $ 100 reward .
“ It was a simple strategic objective in the warehouse : To be perfect everyday ,” Dunham says . “ Be perfect recognizing that we ’ re human . As long as we ’ re trying to do the right thing everyday , good things happen .” •
18 StateWays | www . stateways . com | September / October 2018