2024 BEST PRACTICE AWARDS
partnerships that promote safer communities .
By sponsoring this and other similar events , OHLQ extends its impact , connecting dozens of communities with essential programs and resources they might not have previously encountered . This holistic approach to stakeholder engagement underscores OHLQ ’ s mission to not only control liquor distribution but also to enhance the overall well-being of Ohio ’ s citizens .
“ Prevention Action Alliance is honored to collaborate with OHLQ to provide this annual conference , highlighting the importance of responsible alcohol consumption and the evidence-based alcohol misuse prevention strategies that support Ohio ’ s communities ,” says Fran Gerbig , executive director of PAA . “ We appreciate the partnership .”
SUPPORTING EDUCATION AND OPERATIONS
OHLQ regularly seeks new ways of enhancing educational and operational initiatives in collaboration with external partners . Recognizing the importance of education in fostering a healthy relationship between regulators and the spirits industry , OHLQ recently partnered with the Ohio Distillers Guild to provide comprehensive training on state laws , regulations , compliance , along with sharing best practices . This proactive initiative created an open dialogue between regulators and distillers , helping to ensure compliance while supporting the growth of the Ohio distilling community .
By working closely with the Guild , OHLQ demonstrated its commitment to being a partner in compliance , rather than just an enforcer . This training provided distillers with valuable knowledge and resources , ensuring that they can navigate regulatory requirements smoothly . This partnership strengthens the bond between OHLQ and Ohio ’ s spirits industry , fostering a more collaborative environment .
“ Ensuring our partners are up to date on industry practices and requirements is crucially important for the OHLQ enterprise ,” says Shawn Smith , DOLC ’ s director of agency operations .
OHLQ ’ s partnership with DHL Supply Chain exemplifies its commitment to operational excellence . By meticulously managing the distribution of spirits from two warehouses for use at special events and releases , DHL has ensured that every bottle reaches its destination smoothly and efficiently .
From labeling cases with clear visuals to conducting multiple audits before shipment , DHL ’ s precision ensures that OHLQ ’ s events are seamless , from the warehouse to the consumer ’ s hands . This dedication to quality in logistics allows OHLQ to focus on what it does best : innovating and engaging with consumers .
“ DHL has supported the success of several OHLQ events and product distributions with great tact and flexibility ,” says Terry of JOBS . “ We truly value our partnership .”
MODERNIZING LICENSING SYSTEMS
DOLC continues to leverage current technology with the implementation of its new documentation and workflow management system named PALS ( Permit & Licensing System ).
PALS replaced a system that had been in use since 1992 and has allowed staff to streamline workflows for permit applications , transfers and investigations . This modern system not only enhances efficiency but also improves communication between licensing staff and permit applicants . With more automated workflows , integrated notifications and document generation , PALs has reduced the workload for staff while improving service delivery .
“ PALS allows us to centralize our work , makes us nimbler , gives us the ability to modify workflows and ensure appropriate staff to work files as needed ,” said Paul Kulwinski , DOLC ’ s director of licensing .”
This innovation underscores the liquor enterprise ’ s commitment to staying ahead of the curve , ensuring that its operations are modern and efficient .
“ WE WILL CONTINUE OUR WORK TO BE A NATIONAL LEADER IN OUR OPERATIONS AND CONTINUE OUR EFFORTS FOR A PROSPEROUS OHIO .”
– Jackie DeGenova , superintendent of the Ohio Division of Liquor Control
LOOKING TO THE FUTURE
OHLQ ’ s performance this year has been nothing short of exceptional . Through innovative partnerships , community engagement and cutting-edge technology , it has set a new benchmark for control state agencies across the nation . OHLQ ’ s success not only highlights the importance of responsible distribution and consumption but also demonstrates how a control jurisdiction can drive economic growth and community well-being simultaneously . As the Overall Winner of the StateWays Best Practices Awards , OHLQ stands as a model of what is possible in the control state system .
“ OHLQ has had a very successful year thanks to collaboration , hard work and a commitment to selling high-proof spirits fairly and responsibly ,” DeGenova says . “ We will continue our work to be a national leader in our operations and continue our efforts for a prosperous Ohio .” •
16 StateWays • Fall 2024 www . stateways . com