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Powersports Business • April 2024 • 25

Harley dealers recognized for customer service , dealer loyalty

Susquehanna Valley Harley-Davidson in Harrisburg , Pennsylvania , was recently recognized with Harley-Davidson ’ s prestigious Gold Bar & Shield Award .
Susquehanna Valley Harley-Davidson said it earned the award for its delivery of premium customer experiences and for demonstrating operational excellence in a range of categories . Only 12 dealerships nationwide earn the award each year from Harley-Davidson .
“ We ’ re proud to present this high honor to the Tull family in recognition of the many ways Susquehanna Valley Harley-Davidson delivers personal freedom to Harley-Davidson riders day in and day out ,” the award states . “ Strong , passionate dealers like the Tull family who inspire new people toward taking their first steps toward riding and offer long-time riders the quality service they expect and deserve are big reasons why Harley-Davidson has been a respected , recognized brand for more than 130 years .”
The dealership states , “ Gold Bar & Shield Award recipients consistently elevate the brand by providing their customers with exceptional and authentic Harley-Davidson experiences . The Bar & Shield is Harley- Davidson ’ s premier dealer award program .”
Grand Teton Harley-Davidson in Idaho Falls , Idaho , earned a category-level award from H-D for demonstrating operational excellence in Dealer Loyalty .
“ We ’ re proud to present this high honor to Greg and Mary Woodward in recognition of the many ways Grand Teton Harley-Davidson delivers personal freedom to Harley-Davidson
Grand Teton Harley-Davidson earned a Category-level award from H-D for demonstrating operational excellence in Dealer Loyalty . Photo courtesy of
Grand Teton Harley-Davidson
Susquehanna Valley Harley-Davidson was one of only 12 dealerships to earn the Gold Bar & Shield Award for its operational excellence in a range of categories . Photo courtesy of Susquehanna Valley Harley-Davidson riders daily . Strong , passionate dealers like Greg and Mary Woodward who inspire new people to take their first steps toward riding and offer long-time riders the quality of service they expect and deserve , are big reasons why Harley-Davidson has been a respected , recognized brand for over 120 years .”
According to the Harley , Category Bar & Shield award recipients consistently elevate the brand by providing their customers with exceptional and authentic Harley-Davidson experiences .
Grand Teton Harley-Davidson has been serving Idaho Falls and the greater Eastern Idaho area since 2001 . The Woodwards ,
avid motorcyclists , purchased the business in 2019 and have worked hard to make the business a well-known destination dealership .
“ We are ‘ owned by riders for riders ,’ and most of our staff are riders , so we work diligently to create experiences we would want . This really shows through when people visit the dealership and are greeted as friends ,” the Woodwards state . “ Our local riders have been fantastic , and we welcome thousands of riders a year from out of town as they pass through on their way to the national parks or seek out the epic motorcycling roads in the area . We ’ re honored and privileged to be recognized with the Dealer Loyalty Award for 2023 .”