MAINTENANCE

Best practices for equipment maintenance , planning and customer communication

As the temperatures drop , landscape professionals face the critical task of transitioning their operations to the cold demands of winter . Not merely about swapping out equipment , the process involves maintenance , strategic planning , and clear communication with both employees and clients . And it starts with thorough cleaning , said Matthew Hawk of Matthew ’ s Mowing .

“ I ensure that all equipment is blown free of dry debris , washed and then blown dry ,” said Hawk . “ Fuel stabilizer is added , and I check all maintenance parts — such as spark plugs , air filters and batteries . I also inspect high-wear areas for any unusual movement or cracks . When spring arrives , the equipment will be in good condition and ready to go .”

Nick Schomer , director of category management at SiteOne , added that it is important to drain fuel , and perform basic maintenance including belts , tine and blades . “ You ’ ll thank yourself in the spring ,” he said .

According to Schomer , winter is also a good time to evaluate your business , as well as your equipment and supplies decisions .

“ What do you want to accomplish next year ? Do you want to get more efficient at the jobs you have or are you looking to expand ? This should help guide your next equipment decisions ,” said Schomer .

Added Hawk , “ Since winter is a crucial income period , I want to make sure my equipment is fully ready when I need it . I regularly check over equipment to ensure smooth operation after it has been idle for a few months . Additionally , I stock my trucks with tools , maintenance parts and fluids , so I ’ m ready for any breakdowns in the field . I also monitor weather forecasts to gauge product needs and make informed decisions about potential equipment upgrades . Strong relationships with dealers and distributors are vital to ensure timely access to supplies and support .”

Schomer reminds dealers to stock the latest product introductions during the winter , as this is a time for landscape pros to kick the tires on new equipment for the coming year . He added that winter is a good time for landscape pros to look at electrification — especially if they are pursuing bids or operating in communities that require battery-powered OPE .

For landscape professionals operating in cold-weather climates , Hawk said that effective communication with employees and clients throughout the winter is key .

Winter preparation is about more than just fuel stabilizer ; it ’ s a time for strategic planning too . Photo provided by SiteOne “ It ’ s important to clearly explain the plans of what needs to be done and how to accomplish it ,” he said . “ Clear communication with clients is essential . Inform them about what services will be provided and set clear expectations for the season . This helps avoid any gray areas and allows you to educate clients on why you do what you do — putting them at ease so they don ’ t have to worry about the job being completed .

“ Ensuring that equipment is checked and cleaned after every snow event is also crucial ,” Hawk added . “ Consistent maintenance goes a long way to delivering reliable service to your clients .”

Schomer recommends staying aware of industry trends . For example , brine application is a growing segment , but it is important to verify any legislation that might affect your business . Also , holiday lighting is trending upward , but it is important to understand the time management and resource needs of that type of business .

“ Be careful not to overcommit , especially in a tight labor market ,” said Schomer .

Transitioning into winter requires careful planning and execution . From thorough equipment maintenance and strategic stocking to effective communication , each aspect plays a crucial role in ensuring a successful winter season .

10 OPE + October 2024 www . OPE-Plus . com