TECHNOLOGY
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Overcoming Tech Resistance One of the biggest concerns in the OPE industry is the fear that new technology will alienate or frustrate employees who prefer the old ways . But modern AI tools have evolved to be extremely userfriendly , often requiring little to no technical expertise to operate .
Minimal Training Because the AI handles the complex tasks in the background , employees need to learn only the basic interactions ( e . g ., filling out a simple form or speaking a few key phrases ). Adopting AI doesn ’ t have to be an all-or-nothing proposition . You can gradually roll out automated features while keeping certain traditional elements in place , giving everyone time to adjust at their own pace .
Automated Sales Scripts If a customer needs new wheel bearings , for example , the system can display a scripted explanation of why those bearings are necessary and what could happen if they fail , mentioning replacement timelines , the average lifespan of a bearing or bushing , and the potential risks if left unchecked . them , you can maintain a familiar , low-tech feel for technicians . They can continue working just as they always have .
Voice Interaction For technicians who prefer voice over typing , systems can accept spoken input . A tech might say , “ I ’ m starting a tune-up on Jim Smith ’ s mower . The blades and belts are fine .” The AI understands and creates the estimate , no typing necessary . This seamless integration enables technicians to do what they do best , fixing machines . The AI handles complexities of parts , labor , and billing .
AI Analysis The AI analyzes the input , identifies the necessary kits ( e . g ., tuneup kit , blade or replacement kit ), and automatically populates parts and labor lines on the invoice . If a problem is outside the scope of predefined kits , the AI references past jobs to estimate parts and labor . Keep accurate and complete data on all your service work to improve this functionality .
Instant Invoice Creation The system produces an invoice draft in seconds . If it ’ s a standard job , no further approval might be needed . If something unusual is flagged , a quick manual review by a manager or service writer ensures accuracy . If the AI can ’ t interpret a phrase , it will prompt for clarification , just like a human would .
26 OPE + March 2025 www . OPE-Plus . com