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lina , while adding 80 jobs in Tennessee .
The moves are part of Stanley Black & Decker ’ s business transformation strategy launched in 2022 , designed to optimize its footprint and better serve customers , the company reports . The strategy involves changes to its manufacturing and distribution network , which will include U . S . site expansions and site transformations into manufacturing centers of excellence , as well as site consolidation .
According to the company ’ s website , the Cheraw facility ’ s key products include saws , tape measures and tool boxes . The facility in Fort Worth produces a range of Craftsman tools , including sockets , ratchets , wrenches and general sets .
Stanley Black & Decker says it is “ focused on providing a smooth transition to impacted employees including options for employment at other Stanley Black & Decker facilities , as well as job placement support services .”
“ These actions are aligned to the transformation strategy designed to deliver $ 2 billion of cost savings and are reflective of current economic conditions which highlighted needed changes in Stanley Black & Decker ’ s production and distribution network ,” states the company . “ Strategic actions supporting the transformation will also enable a more focused product portfolio and strategic sourcing while delivering operational and service excellence . These efforts will support and strengthen Stanley Black & Decker ’ s core business , drive financial performance , and enable investments to ensure sustainable future growth .”
YANMAR AMERICA RECEIVES GLOBAL CUSTOMER SERVICE AWARDS Three members of Yanmar America ’ s customer service team have been
awarded for their outstanding results at the Yanmar Global Customer Service Awards , held in Kobe , Japan . Emily Kinney , Brad Krueger and David Long were recognized for their exceptional contributions to the company and its customers .
“ These three embody the spirit of excellence and dedication that we strive for at Yanmar America ,” says Dustin Graham , manager , customer tech support , Yanmar America . “ They consistently go above and beyond to solve problems and put our customers first , and we are thrilled to see them recognized for their hard work .”
Details on the three award winners , from the company :
Emily Kinney – “ Her ability to solve problems , particularly with the company ’ s systems , has made her the go-to person within the company . Her commitment to improving and finding solutions for customers is a testament to her dedication and expertise .”
Brad Krueger – “ His customer-centric approach has been instrumental in building strong relationships between the customer , the dealer , and Yanmar America . By putting the customer ’ s needs first , he is creating loyal customers for life .”
David Long – “ His values and dedication to excellence make him an asset to the team . He consistently fosters teamwork and works to achieve the best results possible .”
The trio traveled to Yanmar ’ s Customer Service headquarters in Japan to receive their awards .
Yanmar America Corporation is located in Adairsville , Georgia , and is the regional headquarters of Yanmar Holdings Co ., based in Osaka , Japan .
ECHO USA APPOINTS NEW PRESIDENT & CEO ECHO Incorporated , a manufacturer of high-performance outdoor power equipment for commercial and homeowner use , announced the appointment of Harold Redman as its new president and CEO effective April 3 .
“ ECHO is a well-respected company with a reputation of offering great products and customer care , and I ’ m honored to lead a company rich in innovation and legacy . As our industry continues to change with new
Harold Redman
8 OPE Business April 2023 www . OPEBusiness . com