Benchmarking Report . The company , based in Lancaster , Pennsylvania , is the creator and provider of Cargas Energy , software for fuel delivery and HVAC service companies . What follows is an excerpt . To access the complete 40-page report , click here .

Overview : Technology Landscape The energy industry has historically adopted new technology at a slower rate when compared to other industries . However , the unique circumstances of 2020 have led businesses across industries to turn to technology to support new working practices . In the energy industry , this accelerated the adoption of new software , especially tools that help fuel dealers provide contactless customer service .

Fuel dealers today are driven to purchase new software and other tools to streamline operations , improve efficiency , meet customer expectations , and support future growth .

About 45 % of respondents purchased their current fuel delivery software more than seven years ago . According to tech industry benchmarks , this means they ’ ll likely start exploring new solutions . Nearly 35 % of respondents purchased their software within the past three years .

More than 10 % of respondents want to update their fuel delivery software within the next year , up 4 % from last year ’ s survey .

Fuel dealers use more than their back-office software to support their operations . The most popular industry-specific add-ons include : a credit card gateway or processor ( 74 %); tank monitors ( 64 %); and a customer portal ( 49 %). More than 60 %

In addition to your fuel delivery software , what other technology do you currently use to support your business ?

24 FEBRUARY 2021 | FUEL OIL NEWS | www . fueloilnews . com