Part of Half Time’ s new employee training strategies is to have new hires on the floor and learning what’ s in stock.
steps their roles require,” he says.“ Because of this, we were able to reduce new hire errors and, at the same time, promote the importance of teamwork and clear communications to both our new and old staff. In the end, it’ s always better to invest in our staff as early as possible to keep employee morale up.”
CUSTOMER SERVICE AND PRODUCT KNOWLEDGE
With thousands of different wines, spirits and beer in stock, product knowledge is another important aspect of employee training.
Customers that seek recommendations for pairings, gifts or specific flavor profiles need staff with genuine product knowledge and strong customer service skills to help them find what they’ re looking for.
To help ensure that new hires have the proper education, Twin Liquors offers certification courses that are specific to the beverage alcohol industry.
“ At Twin Liquors, we recognize that our employees come to us with diverse backgrounds and levels of experience," explains Thibaudeau. " Some may have worked in other wine and spirits retail environments or in the restaurant industry, while others may be new to the field entirely."
“ To ensure every team member has the opportunity to build a strong foundation and grow their knowledge, we proudly offer Wine & Spirit Education Trust( WSET) certification courses— Levels 1 through 3 in both wine and spirits— at no cost to
Zahira Jasani is the recruiter for Twin Liquors.
our employees," Thibaudeau continues. " This education is foundational in building confidence, which leads to success in many other areas.”
While certification courses are a great way to help train employees, Half Time’ s Taylor believes that getting experience on the floor is another useful tool.
“ The biggest challenge here in our stores is knowing where the products are,” he says.“ We have over 3,000
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