Outdoor Power Equipment

August 2017

Proudly serving the industry for which it was named for more than 50 years, Outdoor Power Equipment provides dealers who sell and service outdoor power equipment with valuable information to succeed in a competitive market.

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INDUSTRY NEWS 14 AUGUST 2017 OUTDOOR POWER EQUIPMENT www.outdoorpowerequipment.com D ealers looking for ways to improve efficiency and profitability will find new, customizable learning opportunities at the 2017 Green Industry & Equipment Expo (GIE+EXPO). Many of the sessions are free to dealers with the $15 tradeshow admission. GIE+EXPO is set for Wednesday, Oct. 18 (Dealer Day), as well as Thursday, Oct. 19, and Friday, Oct. 20 (for all industry participants), at Louisville's Kentucky Exposition Center. The Dealer Day education will include: The first-ever People, Process, Profit: Dealer Boot Camp led by Bob Clements and his team UTV University with proven powersports dealer training specialists Technician training on advanced and basic tracks A kick-off keynote featuring noted economist Alan Beaulieu Two sessions in a new series of 30-minute dealer workshops led by industry experts. These sessions will continue Thursday and Friday. LatinoLink Dealer Day Breakfast The programs will run concurrently throughout the day, and dealers will be able to customize their learning by choosing sessions from each track. Or, dealers who bring their team can split up and take in all sessions. The Dealer Resource Center will be open 9 a.m. to 7 p.m. Wednesday and 9 a.m. to 5 p.m. Thursday and Friday. Following the Dealer Day educational programming, dealers, retailers, distributors and media will have an exclusive preview of the indoor exhibits from 3 to 7 p.m. During a welcome reception on the show floor from 5 to 7 p.m., many of the exhibitors will host games, food, festivities and prizes in their booths. Thursday and Friday's dealer education schedule will include: Eight additional 30-minute dealer workshops A Power-Up Morning session with Bob Clements each day before the show floor opens On Thursday and Friday, the trade show and the adjacent 20- acre Outdoor Demonstration Area will be open to all in the industry. NEW — PEOPLE, PROCESS, PROFIT: DEALER BOOT CAMP — FREE UNLESS NOTED Bob Clements has developed a reputation as the dealership guru. He has given countless dealers the tools they needed to achieve personal and financial freedom. WEDNESDAY, OCT. 18 9-10 a.m. Dealing with Conflicting Personalities — Employees, Customers and More! Have you ever thought to yourself, "Running a business would be easy if I didn't have to deal with people?" Sara Hey will explain why some people drive you crazy, what you can do about it, and strategies to deal with employees or customers who are upset. 10-11 a.m. Processes — the Basics for Your Service and Parts Departments Bob Clements will walk dealers through basic processes that you should have in place for your service and parts departments. He will share best practices that you can implement as soon as you get back to your dealership. 11 a.m.-noon Understanding your Numbers in Service, Parts and Sales To be an effective owner or manager, you must know the "vital signs" of your dealership — total labor sales, service recovery rates, and parts sales by individual. Bob Clements will discuss why it's important to know your numbers; the key numbers you should measure to most effectively manage your parts, service and sales departments; and how your reports can help you manage your dealership and improve the overall effectiveness of your business. Noon-1:15 p.m. Dealer & UTV Retailer Box Lunch Special: Employee Compensation Pre-registration is required. Cost: $25 (includes lunch). How do you determine what an employee should be paid, and how do you structure bonuses that encourage employees to be more efficient? Bob Clements will share what dealerships across the country are doing and how to implement a compensation program that motivates and rewards employees for performance. DEALER DAY KICK-OFF KEYNOTE FEATURING ALAN BEAULIEU, ITR ECONOMICS — FREE WEDNESDAY, OCT. 18 1:30-3p.m. Uncertainty and volatility are the prevailing challenges that business leaders confront today. Sifting through the maze of economic information, noted economist and author Alan Beaulieu will provide a timely snapshot of the current economy, where it is headed over the next three years, and what it means to your business. Learn a methodology to help your business take advantage of the present economic environment. Free with tradeshow admission, the keynote is sponsored by Gravely and Stihl. GIE+EXPO 2017 to offer customizable education for dealers

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